PGPH Privacy Policy – How We Protect Your Data

At PGPH, we understand that handing over personal information online — especially to a betting platform — requires real trust. That's why we've put together this Privacy Policy: to be straightforward about what data we collect, why we collect it, and exactly how we keep it safe. Whether you're betting on PBA games, watching your favourite esports tournament, or checking your VIP Club rewards, your privacy is protected every step of the way.

This PGPH Privacy Policy applies to all users of the pgph.best website and any related services. By registering an account or using our platform, you confirm that you have read and understood this policy. If you have concerns or questions about how your data is handled, our support team is always ready to help at support@pgph.best.

1 Information We Collect

PGPH collects the minimum amount of data needed to provide a safe, personalised, and compliant betting experience. Here is a breakdown of what we collect and why:

Account Registration Data

• Full legal name, date of birth, and nationality.
• Email address and mobile number.
• Residential address in the Philippines.
• Username and encrypted password.

Identity Verification (KYC) Data

• Government-issued ID (passport, driver's licence, PhilSys card, UMID).
• Proof of billing or residence (utility bill, bank statement).
• Selfie or live photo for identity confirmation.

KYC documents are required by Philippine regulations on online gaming operators to prevent fraud, money laundering, and underage gambling. PGPH treats all KYC data with the highest level of confidentiality.

Financial Transaction Data

• Deposit and withdrawal records, including amounts, timestamps, and payment methods.
• GCash or Maya account reference numbers (we do not store full mobile wallet credentials).
• Bank account names for InstaPay / PESONet transfers.
• Visa / Mastercard last-four digits and card expiry for card transactions.

Betting & Activity Data

• Bet history, selected markets, stake amounts, and outcomes.
• Session durations, login timestamps, and device type.
• In-app preferences, favourite sports, and notification settings.

Technical Data

• IP address and approximate geolocation (to verify you're in the Philippines).
• Browser type, operating system, and device identifiers.
• Cookies and similar tracking technologies (see Section 7).

2 How We Use Your Information

Every piece of data PGPH collects has a clear, lawful purpose. We do not collect data just for the sake of it. Here's exactly how your information is used:

• Account management: To create, maintain, and secure your PGPH betting account.
• Identity verification: To comply with KYC obligations and prevent fraud or identity theft.
• Transaction processing: To process deposits, withdrawals, and bonus payouts accurately and on time.
• Personalisation: To tailor your betting experience, recommend relevant markets, and send you promotions that actually interest you.
• Customer support: To investigate complaints, resolve disputes, and respond to your queries.
• Legal compliance: To meet our obligations under the Data Privacy Act of 2012, anti-money laundering laws, and gaming regulations in the Philippines.
• Security monitoring: To detect suspicious activity, prevent account takeovers, and protect the integrity of our platform.
• Responsible gaming: To identify potential problem gambling patterns and offer appropriate support or intervention tools.

3 Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), PGPH processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered PGPH user — account creation, bet settlement, withdrawals.
• Legal obligation: We are required by Philippine law to collect and retain certain data for KYC, anti-money laundering (AML), and gaming regulatory compliance.
• Legitimate interests: To maintain platform security, prevent fraud, and improve our services.
• Consent: For marketing communications and non-essential cookies, where you have given explicit consent.

4 Data Sharing & Third Parties

PGPH does not sell, rent, or trade your personal information to any third party. Full stop. However, we do share data with carefully vetted partners and authorities in specific, limited situations:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard — strictly to process your financial transactions.
• Identity verification providers: Third-party KYC service providers operating under strict data processing agreements.
• Cloud infrastructure providers: Servers and data storage services, all of which are bound by confidentiality and data protection agreements.
• Gaming regulators: Philippine gaming authorities may require us to share certain data for regulatory audits or investigations.
• Law enforcement: When legally compelled by a Philippine court order or competent government authority.

All third parties with access to your PGPH data are contractually required to handle it in line with this privacy policy and applicable Philippine data protection law.

5 Data Retention

PGPH retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. General retention periods are as follows:

• Active accounts: Data is retained for the full duration of your account's lifetime.
• Closed accounts: Financial and KYC records are retained for a minimum of five (5) years after account closure, in line with Philippine AML and gaming regulations.
• Marketing data: Retained until you withdraw consent or unsubscribe.
• Technical logs: Retained for up to 12 months for security and debugging purposes.

6 Your Rights as a Data Subject

As a Filipino user, you are protected by the Data Privacy Act of 2012. Under this law, you have the following rights with respect to your PGPH personal data:

• Right to be informed: You have the right to know what data we collect and how we use it — which is exactly what this privacy policy is for.
• Right of access: You may request a copy of all personal data PGPH holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete information in your account.
• Right to erasure: You may request deletion of your data, subject to legal retention requirements. Some data may need to be retained for regulatory compliance even after your account is closed.
• Right to object: You can object to certain types of processing, such as direct marketing communications.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to file a complaint: If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Protection Officer at support@pgph.best. We will respond to all valid requests within 15 business days.

7 Cookies and Tracking Technologies

PGPH uses cookies and similar technologies to improve your browsing and betting experience. Here's what we use and why:

• Essential cookies: These are necessary for the PGPH website to function. They keep you logged in, remember your preferences, and protect your session from hijacking.
• Performance cookies: These help us understand how users navigate the site — which pages are popular, where users drop off, and how fast pages load. All data is aggregated and anonymised.
• Functional cookies: These remember your settings like preferred language or display options so you don't have to reset them every visit.
• Marketing cookies: Used to deliver relevant promotions and offers based on your betting interests. You can opt out of these at any time.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the PGPH platform.

8 Security Measures

PGPH takes data security seriously. We implement a multi-layered approach to protecting your personal and financial information:

• TLS/SSL encryption on all data transmitted between your device and PGPH servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) available and encouraged for all PGPH accounts.
• Regular security audits and penetration testing by independent cybersecurity professionals.
• Strict role-based access control — only authorised PGPH staff with a clear business need can access user data.

Despite these measures, no online platform can guarantee 100% security. In the event of a data breach that is likely to harm your rights, PGPH will notify affected users and the National Privacy Commission within 72 hours of discovery, as required by Philippine law.

9 Children's Privacy

PGPH's services are strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under this age. If a parent or guardian believes their child has created an account on PGPH, please contact us immediately at support@pgph.best and we will take prompt action to remove the account and all associated data.

10 Changes to This Privacy Policy

PGPH may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine regulations. The most current version will always be available at pgph.best/privacy-policy with the effective date clearly shown at the top of the page.

If we make significant changes that affect how we use your data, we will notify you via email or a prominent notice on the PGPH website. Continued use of the platform after such updates constitutes your acceptance of the revised Privacy Policy.